Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

Welcome to Shop2home. We strive to ensure customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

We accept returns under the following conditions:

  • The item is defective, damaged, or incorrect

  • The return request is made within 7 days of delivery

To be eligible for a return:

  • The item must be unused and in its original packaging

  • Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

We do not accept returns for:

  • Change of mind

  • Items used or damaged by the customer

  • Products without original packaging

  • Clearance or sale items (if applicable)

3. Refunds

Once your return is received and inspected:

  • We will notify you of approval or rejection

  • If approved, your refund will be processed within 5–10 business days

Refunds may be issued via:

  • Original payment method (if applicable), or

  • Bank transfer / store credit (depending on situation)

4. Late or Missing Refunds

If you haven’t received your refund:

  • First check your bank account again

  • Contact your bank or payment provider

  • If the issue persists, contact us

5. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect item received

6. Return Shipping

  • Customers may be responsible for return shipping costs

  • Shipping costs are non-refundable

  • In case of defective or wrong items, we may cover shipping costs (case-by-case basis)

7. Order Cancellation

Orders can only be canceled within 12 hours of placing the order.
After this period, the order may already be processed or shipped.

8. Contact Us

To request a return or refund, contact us at:

Email: shop2home0302@gmail.com

Please include:

  • Your order number

  • Clear description of the issue

  • Photos (if the item is damaged or incorrect)

By placing an order with Shop2home, you agree to this Return & Refund Policy.